I have read several free newspapers where ex-pats have written letters about their bad experiences of hospitals here in Spain but I recently experienced the Accident and Emergency department of our local hospital (Hospital Universitario Los Arcos Del Mar Menor in San Javier, Murcia) myself and must say that I found it fantastic.
Within 5 minutes of registering my details at the main reception desk, I was seen by a triage nurse who took my blood pressure, temperature and general information about my symptoms and no more than 30 minutes later, I was examined by a doctor, put on a drip to rehydrate me and to stop the stomach pains, had blood taken which was sent for testing and was taken to the X-Ray department. I was finally taken to a mini ward to await the results.
A few hours later the results came back and the doctor gave me the diagnosis and then told me I could go home. She gave me a piece of paper with the diagnosis and a list of medication I needed to get and told to take this to my doctor. All in all, from registration to when I was discharged was 4 ½ hours which I thought was very quick considering all the tests and examinations carried out.
Several people I know have also been treated in the Accident and Emergency department of this hospital and have also experienced a very good standard of service from them.
My next post will give you an insight into what it’s like to be an in-patient.
I agree with this above comment, I had an insect bite on my face which caused my face to swell and eye close. Within 5 minutes of registering at the desk, I was seen by a triage nurse, then 10 minutes later went through to a small waiting area when I saw a doctor who immediately transferred me to a specialist. He took bloods and put me on a anaesthetic drip for an hour, then I was given an antibiotic drip. An hour and a half later the test results came back and was given a prescription to get medication from the pharmacy but was told not to worry until the morning as I had been given plenty of medication via the drips. From start to finish was 4 hours, and told to return after the weekend. The service was excellent as was my treatment after a mini stroke. I cannot praise the staff enough and am so grateful for their treatment.
ReplyDelete